Customer Experience Representative/Inside Sales Representative
Core
Handle inbound/outbound calls for order processing, delivery status, and customer inquiries for the Allergan Aesthetics business; manage daily sales call activity to grow relationships with healthcare professionals and achieve sales objectives.
Role type
Inside Sales Representative / Customer Experience Representative
Builds
Order transactions, customer relationships, and sales volume for aesthetic and consumable products
Domain
Healthcare / Medical Devices / Pharmaceuticals
Required skills
Verbal communication, account management, call planning, customer education, reporting, follow-up, product expertise, medical terminology, HIPAA compliance, multitasking, MS Office
Preferred skills
SAP, CRM, Salesforce, Business Systems, Medical Device or Pharmaceutical experience
Technologies
SAP, CRM, Salesforce, MS Office
Responsibilities
Manage 50-100 daily call interactions including product orders, updates, and delivery status; profile and manage targeted lists of healthcare professionals; establish and maintain productive business relationships with doctors, nurses, and office staff; resolve customer issues and inquiries promptly; ensure timely shipment of orders; complete product training and meet expectations.
Seniority
Entry to Mid-level, individual contributor