Tier I Service Technician
Core
First-line IT service management specialist providing technical troubleshooting, hardware/software installation, and support for end users across desktop, laptop, mobile devices, and peripherals.
Role type
Tier I IT Service Management Specialist
Builds
IT support services for DEP end users
Domain
Municipal government / IT Operations
Required skills
technical troubleshooting, hardware installation, software deployment, remote access tools, account administration, security patch testing, standard operating procedure updates
Preferred skills
none stated
Technologies
none explicitly listed beyond general categories
Responsibilities
Provide first-line technical support via phone, email, remote access, and in-person; Install, configure, and maintain network hardware, printers, scanners, and presentation equipment; Troubleshoot personal computer hardware, software applications, and mobile devices; Escalate complex issues to Tier II/III teams; Update and maintain standard operating procedures for deployments and helpdesk tasks; Deliver and configure end-user desktops, laptops, cell phones, iPads, and peripherals.