Research & Correction Supervisor
Core
Supervise staff in the Research and Corrections Unit to assist the public with document recording inquiries, troubleshoot the ACRIS system, and process edits/corrections to land records.
Role type
Supervisory IC (Administrative/Records Management)
Builds
Accurate public-facing land records and correction workflows for NYC Department of Finance
Domain
Public sector / Real estate records / Tax administration
Deliverable
dashboards & analysis
Required skills
Staff supervision, title research, index corrections, fraud investigation, workload management, public inquiry handling, data integrity oversight, procedural compliance
Preferred skills
None stated
Technologies
ACRIS system
Responsibilities
Supervise and mentor staff in title research and index corrections; Assign and distribute work based on workload and priorities; Monitor staff productivity and adherence to procedures; Oversee processing of document corrections and edits; Review complex correction requests; Ensure thorough and accurate research of property records; Provide supervisory assistance with escalated customer inquiries; Monitor unit workloads to prevent backlogs; Prepare workload statistics and operational reports.
Seniority
Manager, hands-on IC