SCHEDULING UNIT SUPERVISOR
Core
Supervise and schedule work assignments for clerical support staff in a child support intake office, ensuring coverage for all clerical activities.
Role type
Clerical Supervisor (Borough Office)
Builds
Operational continuity for child support intake and case management functions
Domain
Public Sector / Child Support Services
Deliverable
Dashboards & analysis (statistical reports) | Infrastructure (scheduling & workflow)
Required skills
Staff supervision, scheduling, data entry, telephone communication, document scanning/indexing, statistical reporting, inventory management, policy modification feedback
Preferred skills
None stated
Technologies
FRED, NYCWAY, ASSETS, WMS, ECFS, CS TRACK
Responsibilities
Supervise and schedule work assignments to all clerical support staff; Utilize various systems applications to review/update client appointments and process documents; Answer/respond to telephone calls regarding appointments and inquiries; Compile daily/weekly statistical reports and update case rosters; Provide staff training and feedback on policy modifications; Monitor time, leave, and rate performance of subordinates; Assist with office inventory and supply stocking
Seniority
Mid-level Supervisor