Assistant, Loans & Credit Operations (Mortgage Administration)
Core
Manage custody of title deeds and security documents, ensure compliance with fire insurance requirements, and respond to stakeholder inquiries for mortgage operations.
Role type
Operations Assistant (Mortgage Administration)
Builds
Mortgage insurance arrangements, title deed lifecycle management, and vehicle finance security document handling.
Domain
Banking / Mortgage Administration
Required skills
Mortgage insurance processing, Title Deed lifecycle management, Vehicle Finance document handling, Account investigations, General Ledger entries, System updates, Data retention compliance
Preferred skills
Certified Banker qualification
Technologies
Land Search Data, IBS, MLSS
Responsibilities
Arrange mortgage insurance (new/renewal) per operational guidelines and handle related queries from RMs, DSI, and other departments; Manage the lifecycle of Title Deeds, including liaison with solicitors for registration details, discrepancy checks, safe storage in the Crown, and fee collection; Monitor the incoming and outgoing movements of Vehicle Finance security documents; Facilitate account investigations for external parties, process G/L entries for fees, manage audit confirmations, and handle e-Alert orders; Perform system updates (e.g., Land Search Data), address correspondence address discrepancies across key systems (IBS and MLSS), and conduct monthly system backups; Execute file maintenance per the Data Retention Policy and assist with system enhancement projects as assigned