Community Coordinator for the Emergency Operations and Enhanced Enforcement Division (EOD)
Core
Manage routing assignments, process violations and work orders, and coordinate inspections for buildings in distress to ensure timely repairs and compliance.
Role type
Administrative Community Coordinator
Builds
Compliance with housing regulations and repair of distressed buildings
Domain
Municipal housing enforcement and community services
Required skills
Routing and assignment management, Document preparation, Computer operations (HPDINFO), Tenant inquiry handling, Violation processing, Record maintenance, Training new staff
Preferred skills
Written and verbal communications, PC software proficiency (Excel, Word), Bilingual skills
Responsibilities
Manage routing assignments and work closely with supervisors and field team to ensure the timely processing of violations and work orders. Provide direct administrative support to the supervision team, including scheduling and document preparation. Conduct research on building projects with unresolved violations and monitor their status through completion. Perform computer operations using HPDINFO to contact tenants, schedule appointments, process work orders, and coordinate inspections for violations. Handle tenant inquiries and complaints professionally and provide timely responses and follow-up. Process violations within the HPDINFO module for routing and closure, including linking work orders to existing violations. Research and monitor violations and work orders to ensure repairs are completed in a timely manner. Provide cross functional support within and other HPD departments. Expedite special assignments from the senior leadership. Coordinate with the Vendor Tracking Team to schedule joint inspections with contractors, landlords, and tenants. Upload inspection photographs and supporting documentation to existing violations and work orders. Maintain accurate records and ensure all assignments and updates are completed in accordance with established procedures. Monitor and report weekly heat violation activity across all five boroughs during the heat season, ensuring violations are appropriately addressed. Provide training, guidance, and assistance to newly hired clerical staff.