French-speaking Automotive Warranty Assessor & Aftersales Process and System Support Consultant
Core
Assess warranty claims and pre-authorizations, support authorized service partners with aftersales processes and IT systems, and ensure compliance with warranty standards.
Role type
Warranty Assessor & Aftersales Process and System Support Consultant
Builds
Warranty claim resolutions, process guidance for retailers, and IT system support
Domain
Automotive aftersales and warranty management
Deliverable
client delivery
Required skills
Warranty assessment, Aftersales operations, IT system support, Case management, Policy compliance, Retailer communication
Preferred skills
Automotive engineering background, Additional languages
Technologies
Warranty management systems, Case management systems, Automotive IT systems
Responsibilities
Assess warranty claims and pre-authorizations, Support service partners with process and IT inquiries, Manage and resolve cases with accurate documentation, Communicate guidance on policies and system usage, Ensure quality standards compliance, Support continuous improvement initiatives
Seniority
Mid-level (2–5 years experience)