Automotive Warranty Assessor & Aftersales Process and System Support Consultant
Core
Assess warranty claims and pre-authorizations, support authorized service partners with aftersales processes and IT systems, and ensure compliance with warranty standards.
Role type
Warranty Assessor & Aftersales Process Consultant
Builds
Warranty claim resolutions and retailer operational support
Domain
Automotive aftersales and warranty management
Deliverable
client delivery
Required skills
warranty assessment, aftersales operations, IT system support, case management, policy compliance, stakeholder communication
Preferred skills
French language skills, automotive engineering background
Technologies
warranty management systems, case management systems, automotive IT platforms
Responsibilities
Assess warranty claims and pre-authorizations, support service partners with process and system inquiries, manage and resolve cases, communicate guidance on policies and systems, ensure quality compliance, support continuous improvement initiatives
