Customer Service Rep III, Allergan Aesthetics, Austin, TX
Core
First-line representative handling complex/escalated inbound/outbound inquiries, complaints, and order processing for Allergan Aesthetics products.
Role type
Senior Customer Service Representative
Builds
Customer relationships and order transactions for aesthetics products
Domain
Medical Device / Pharmaceutical
Required skills
Critical thinking, De-escalation, Subject matter expertise, Multitasking, Oral and written communication, MS Office proficiency
Preferred skills
SAP, Salesforce, CRM systems, Medical Device or Pharmaceutical experience, De-escalation training
Responsibilities
Handle 15-20 complex case interactions daily including complaints and return requests; Manage 20-25 call interactions daily for orders, status updates, and returns; De-escalate customer issues and provide solutions based on company policies; Partner with sales and operational departments to complete order transactions; Mentor junior CXRs on customer de-escalation and questions; Maintain department knowledge as a subject matter expert.
Seniority
Mid-level, hands-on IC