IT Specialist - Services Improvements
Core
Drive continuous improvement initiatives to enhance the quality, efficiency, and adoption of Digital Workplace services across global operations.
Role type
IT Specialist - Services Improvements
Builds
Digital Workplace services and operational processes for Wabtec employees
Domain
IT Service Management / Digital Workplace
Required skills
ITIL V4, COBIT governance, IT Infrastructure, ServiceNow, Project Management, Process Documentation, KPI/SLA Definition, Root Cause Analysis
Preferred skills
Spanish fluency, Global organization support experience
Technologies
ServiceNow, Cloud services, Collaboration technologies, Networking
Responsibilities
Analyze Digital Workplace services to identify improvement opportunities; Design and implement new operational processes and governance models; Lead IT infrastructure and Digital Workplace projects; Define KPIs, SLAs, and continuous improvement plans; Partner with teams to standardize best practices; Support problem management and root cause analysis; Drive service adoption and automation; Prepare executive-level presentations and reports.