Regional Service Coach - North-2
Core
Drive implementation, adoption, and sustainability of HCV Service Excellence Program across assigned dealerships to ensure standardized service processes and customer satisfaction.
Role type
Regional Service Coach (Automotive Service Operations)
Builds
Standardized service processes and dealership capability for HCV OEMs
Domain
Automotive / Commercial Vehicle Service Operations
Required skills
Service process implementation, On-site coaching and mentoring, Classroom and on-the-job training, Process audits, KPI tracking (CSI, NPS, TAT), Root cause analysis (RCA/PDCA), Data analysis, DMS data management, Kaizen activities
Preferred skills
Commercial vehicle industry experience, Power BI, Dealer Performance Improvement
Technologies
Dealer Management System (DMS), MS Excel, PowerPoint, Word, Power BI
Responsibilities
Conduct on-site coaching and mentoring at dealerships, Deliver training sessions, Perform process audits and monitor audit readiness, Track KPIs and prepare performance reports, Identify process gaps and recommend corrective actions, Support digital adoption and data entry accuracy, Coordinate with OEM HQ and regional teams
Seniority
Mid-Senior, hands-on IC