Automotive Warranty & Quality Specialist
Core
Managing warranty claims, supporting dealers, and overseeing quality and compliance processes for an automotive manufacturer.
Role type
Automotive warranty and quality specialist
Builds
Warranty claim resolution and quality assurance for automotive OEMs
Domain
Automotive industry, after-sales service
Deliverable
client delivery
Required skills
warranty and claims management, dealer support, quality compliance, OEM guideline adherence, pre-approval processes, parts return coordination, reporting and analysis, trend identification
Preferred skills
automotive sector experience, strong communication, customer focus, analytical approach, proactive problem-solving
Technologies
None stated
Responsibilities
Serve as the first point of contact for dealers regarding warranty procedures and claims; Support dealers in submitting, reviewing, and following up on warranty claims; Ensure compliance with OEM guidelines and quality standards; Advise on pre-approval processes and collaborate with technical support teams; Coordinate and support parts returns; Assist in warranty audits and quality controls; Prepare reports and analyses to support process improvements; Identify trends and opportunities to optimize warranty and quality processes
