Warranty Quality Representative
Core
Perform internal quality reviews of processed warranty claims to ensure accuracy, completeness, and consistent application of warranty policies.
Role type
Quality Assurance Analyst (Warranty Claims)
Builds
High-quality claim processing workflows for John Deere Business Service Center
Domain
Agriculture machinery / Warranty administration
Deliverable
dashboards & analysis
Required skills
Data analysis, Root cause analysis, Process improvement, Excel proficiency, Attention to detail, Quality review
Preferred skills
AI tools interest, Technical documentation understanding
Responsibilities
Review claim information and related case documentation to identify processing errors and inconsistencies. Gather and analyze quality data to identify recurring issues, trends, and opportunities for process improvement. Identify quality issues, determine root causes, and provide clear, constructive feedback to internal Warranty teams. Collaborate with internal Warranty teams to support consistent claim processing and improve overall quality.