Senior Warranty Specialist
Core
Oversight, administration, and optimization of warranty claims and recovery processes for a large-scale Class 8, 6, and 5 tractor and trailer fleet.
Role type
Senior individual contributor warranty specialist
Builds
Warranty recovery value and fleet reliability data
Domain
Heavy-duty trucking maintenance and fleet operations
Required skills
Heavy-duty trucking maintenance experience, VMRS codes knowledge, OEM portal systems proficiency, warranty processing, data analysis, financial reporting, campaign tracking
Preferred skills
SQL, forecast modeling, complex data set analysis
Technologies
Daimler, Cummins QuickServe, G Suite, Excel
Responsibilities
Oversee submission, tracking, and reconciliation of warranty claims; Act as primary contact for OEMs and dealerships to negotiate coverage; Perform audits of internal repair orders for compliance; Monitor failure trends to identify recurring component issues; Track monthly recovery targets and financial metrics; Monitor completion rates for safety recalls and service bulletins
Seniority
Senior, hands-on IC