Ticket Services Representative
Core
Process ticketing transactions, manage patron data in Tessitura, and assist customers via phone, in-person, email, and chat for the American Repertory Theater.
Role type
Ticket Services Representative
Builds
Ticket sales, subscriptions, exchanges, and donations for A.R.T. productions
Domain
Performing Arts / Theater
Deliverable
product features
Required skills
Tessitura database management, customer service, data entry, multi-tasking, phone communication, email communication, in-person interaction, time management, attention to detail
Preferred skills
Arts interest, Google Docs knowledge, problem-solving, independent work
Technologies
Tessitura, Google docs
Responsibilities
Process single ticket transactions, subscription orders, ticket exchanges, and donations; Assist patrons via phone, in person, email, and online chat; Maintain accurate constituent data on the Tessitura database; Share policies and procedures with team members; Perform opening/closing procedures as assigned.
Seniority
Entry-level to Mid-level