Customer Service Agent: Italian (11:00 - 20:00)
Remote · from Brazil
Core
Provide customer service via phone, email, and social media to resolve incidents and handle complaints for Fever's live entertainment platform.
Role type
Customer Service Agent
Builds
Customer support interactions for a global live entertainment platform
Domain
Live entertainment and events
Deliverable
client delivery
Required skills
Italian (fluent), Spanish or English (fluent), Zendesk, multitasking, time management, problem-solving
Responsibilities
Handle incoming calls and chats, resolve customer incidents and complaints, follow communication procedures, maintain customer records