Lead Software Engineering Support Technician (8+ years)
Core
Provide high-level technical leadership and deep expertise in operational support to ensure continuous platform stability and solve complex systemic problems.
Role type
Senior IC lead software engineering support technician (SME)
Builds
Operational stability and reliability for a global media insights platform
Domain
Media technology / Cloud infrastructure / Data platforms
Deliverable
production ML models | infrastructure
Required skills
Complex system troubleshooting, Incident management, Cross-functional leadership, Advanced scripting (Python, Bash, PowerShell, Java), Cloud infrastructure management (AWS/Azure), Database management (MSSQL, MongoDB, Kafka), Platform architecture mastery, Mentorship
Preferred skills
Strategic support, Autonomous coordination
Technologies
Python, Bash, PowerShell, Java, AWS, Azure, MSSQL, MongoDB, Kafka
Responsibilities
Serve as primary escalation point for critical technical issues, Lead major incident response and post-mortem analysis, Coordinate with DevOps and Engineering teams to align operational needs with roadmaps, Act as SME to stabilize systems at global scale, Guide and train team members on operational procedures, Write complex scripts for automation initiatives
Seniority
Senior, hands-on IC with strategic support
