Visit Operations Coordinator P/T
Core
Schedule, coordinate, and oversee family and attorney visits at NYC correctional facilities, serving as the primary point of contact for visitors and managing logistical needs.
Role type
Operations Coordinator (Visitation)
Builds
Smooth visitation operations and visitor experience
Domain
Public Safety / Criminal Justice
Required skills
Scheduling, customer service, data management, report preparation, process improvement, quality assurance, communication
Preferred skills
Computer proficiency, cultural competence
Responsibilities
Greet and inform visitors of procedures and services, manage attorney visit scheduling system, communicate schedule changes and delays, address concerns and troubleshoot visit issues, maintain accurate visit records and prepare reports, conduct quality assurance of visit areas, collaborate with staff to create a family-friendly experience
Seniority
Entry-level to Mid-level, general supervision