Call Center Supervisor
Core
Working supervisor overseeing call center associates to maintain HealthPort service quality and company profitability.
Role type
Call Center Supervisor
Builds
HealthPort customer service operations
Domain
Healthcare data logistics
Deliverable
dashboards & analysis
Required skills
Call center management, scheduling, performance appraisal, customer complaint resolution, policy development, data tracking, strategy development, productivity monitoring
Preferred skills
Microsoft Office Suite, organizational skills, time management, problem solving, analytical skills
Responsibilities
Plan and devise work schedules based on budget and call volume; Assess customer service models for efficiency; Appraise associate performance and resolve complaints; Ensure associates have necessary skills for consumer service; Manage difficult customer situations; Track calls for management data; Develop strategies to improve morale; Monitor department results for productivity concerns.
Seniority
Mid-level, hands-on IC