Healthcare Contact Centre Supervisor - (Remote)
Core
Supervise healthcare contact center operations, ensuring service delivery, quality, compliance, and operational performance for global healthcare organizations.
Role type
Senior IC healthcare contact center supervisor
Builds
Medical information and patient support services
Domain
Healthcare / Contact Center Operations
Required skills
Healthcare contact center management, team coaching and development, regulatory compliance (HIPAA, FDA, Data Privacy), pharmacovigilance oversight, performance metrics analysis, stakeholder collaboration
Preferred skills
US healthcare systems knowledge, pharmacovigilance requirements, FDA regulations
Technologies
Microsoft Office, contact center management systems, workforce management tools
Responsibilities
Supervise contact center staff and manage performance evaluations, coaching, and disciplinary processes. Monitor inbound/outbound interactions for script adherence and regulatory compliance. Ensure timely reporting of Adverse Events and Product Quality Complaints. Analyze performance metrics and develop contingency plans for staffing. Serve as operational backup for call handling when required.
Seniority
Senior, hands-on IC