Transit Field Services Region Director
Core
Lead the regional Transit Field Services organization to deliver high-quality field support, warranty execution, retrofit activities, and maintenance services for transit customers.
Role type
Senior Director, Field Services Operations
Builds
Regional field service operations, warranty programs, and maintenance services for transit rail solutions
Domain
Rail transit / Heavy equipment services
Required skills
Multi-site team leadership, project management, complex operations, service business development, budget management, workforce planning, stakeholder management, continuous improvement, problem-solving
Preferred skills
Engineering degree or technical qualification, experience in matrix and international environments
Technologies
N/A
Responsibilities
Deploy and execute Transit Field Services strategy, processes, and tools; Manage Resident Site Managers, Field Service Operations Managers, Warranty Managers, and Customer Service Managers; Perform regular workforce planning, resource allocation, and budget management; Support Services Sales teams in developing and delivering service solutions; Partner with Resident Engineers and Project Teams to support project execution during warranty phases; Drive continuous improvement initiatives focused on operational efficiency and cost optimization; Provide structured feedback to Product Management regarding product performance and serviceability improvements; Ensure training and competency development across the Field Services organization
Seniority
Director, multi-site leadership
