Call Agent, Bureau of Customer Support
Core
Handle customer inquiries via phone and live chat for the NYC Department of Health and Mental Hygiene, covering vital records, health education, and general public information.
Role type
Customer Support Call Agent
Builds
Customer service interactions and information dissemination for NYC residents
Domain
Public Health / Government Services
Deliverable
client delivery
Required skills
Telephone communication, Live chat support, Customer service, Oral communication, Written communication, Computer literacy, Database maintenance, Data analysis
Preferred skills
Spanish language, Community work experience
Responsibilities
Answer phones and chats regarding vital records (birth/death certificates), guide customers on order status, provide health education and referrals, assist with website navigation, maintain computerized records, handle emergencies.