Senior Director
Core
Oversee operations and program design for Continuous Quality Improvement and Provider Developed Employment Assessments, managing a team of directors, managers, and staff to ensure compliance and operational efficiency.
Role type
Senior Director (Administrative Staff Analyst NM II)
Builds
Sustainable processes, controls, and reporting systems for career services and vendor/provider performance monitoring.
Domain
Public sector / Human Resources / Program Management
Deliverable
dashboards & analysis
Required skills
Strategic planning, team leadership, data analysis, process improvement, stakeholder management, compliance monitoring, report preparation, training development, contract oversight
Preferred skills
Experience with audit tools, labor relations, executive reporting
Technologies
CareerStat, internal reporting systems
Responsibilities
Oversee unit operations and program design; develop and implement sustainable processes for data collection and provider assessment; monitor and evaluate provider performance and reporting; establish customer service protocols and communication strategies; manage staff development, training, and disciplinary issues; interact with high-level city and state personnel regarding mandates and audits; prepare executive and operational reports with KPIs and metrics analysis.