Quality Assurance Supervisor (Workforce Compliance)
Core
Conducting case file reviews, monitoring data integrity, reviewing/approving payments, and ensuring program compliance with federal and state workforce policies.
Role type
Senior IC workforce compliance supervisor
Builds
Accurate case files, compliant payment requests, and audit-ready documentation for government-funded workforce programs
Domain
Workforce development / Government compliance
Deliverable
dashboards & analysis
Required skills
WIOA/TANF/SNAP compliance expertise, data integrity monitoring, payment requisition review, corrective action planning, audit preparation, policy development
Preferred skills
MS Excel, Google Drive, specialized database systems, training delivery
Technologies
MS Excel, Google Drive, State Systems, participant management systems
Responsibilities
Conduct regular reviews of participant case files for accuracy and compliance; Monitor data entered into State Systems for accuracy and timeliness; Identify deficiencies and trends, document findings, and recommend corrective action; Support local QA staff in resolving file and data issues; Lead bi-weekly check-in calls with Program Directors and Regional Directors; Review incoming invoices, payment requisitions, and ACH requests for accuracy and authorization; Process weekly billing by preparing detailed payment spreadsheets; Assist with preparation for and response to program monitoring and audits; Support the development and continuous improvement of policies and quality management practices.
Seniority
Senior, hands-on IC