ENROLLMENT SPECIALIST SUPERVISOR
Core
Manage Fair Fares intake operations and supervise teams of Enrollment Specialists/Community Associates to provide discounted transit fares to low-income families in NYC.
Role type
Senior IC community program supervisor
Builds
Fair Fares program operations (transit fare subsidies)
Domain
Public sector / Social services / Transportation
Required skills
Team supervision, operational management, stakeholder coordination, performance monitoring, data analysis, process improvement, compliance management, training delivery, scheduling, reporting
Preferred skills
Community work experience, interagency collaboration
Technologies
Metro card tracking systems, monitoring instruments, project planning tools
Responsibilities
Supervise and assign daily work to five+ Community Associates; coordinate interagency efforts and internal staff; conduct daily staff reviews and provide reinforcement training; present process recommendations to Site Director; organize monitoring reports and prepare analysis/memoranda; create and maintain project plans and schedules; ensure workflows are updated with correct information; track and safeguard metro cards; confirm consumer eligibility for discounted cards.
Seniority
Senior, hands-on IC