Senior Field Technician I
Hybrid
Core
Installs, maintains, and remotely troubleshoots metering platforms for Nielsen panel homes to collect accurate audience data.
Role type
Senior Field Technician I (remote support)
Builds
Nielsen panel homes and metering platforms
Domain
Media measurement and audience data collection
Required skills
remote troubleshooting, customer coaching, data collection, computer networking basics, call management, persuasion
Preferred skills
technology background, English proficiency
Technologies
routers, modems, WiFi
Responsibilities
Install and maintain metering platforms, diagnose and resolve system-generated household performance issues, coach panel members on equipment usage and security procedures, handle outbound and inbound calls to maintain panel participation.
Seniority
Junior to Mid-level, hands-on IC