Hotel Clerk II
Core
Manage guest check-in/check-out, room sales, billing, and front desk operations for hotel guests.
Role type
Front desk operations associate
Builds
Guest check-in/check-out workflows, room reservations, and billing transactions
Domain
Hospitality / Gaming
Deliverable
product features
Required skills
Guest service, cash handling, computer data entry, report generation, multitasking, basic office equipment operation, gaming regulations compliance
Preferred skills
10-key experience, LMS/CMS/Hot Sauce/Espresso system operation
Responsibilities
Provide guest check-in and check-out services, sell rooms using yield management, resolve guest complaints and inquiries, complete registration forms and input data, retrieve and distribute room keys, calculate and print bills and accept payments, run necessary reports, balance end-of-shift transactions, operate manual procedures during computer failure