Customer Service Analyst
Core
Point focal for B2B clients, managing order-to-cash processes, contract governance, and end-to-end order execution to ensure delivery, billing, and customer satisfaction.
Role type
Senior Customer Service Analyst (Order Management)
Builds
Executable orders, accurate billing, and reliable delivery schedules for industrial rail equipment clients.
Domain
Rail transport / Industrial equipment / B2B Services
Required skills
End-to-end order management, ERP systems (Oracle/SAP), data analysis (Excel), contract management, backlog monitoring, S&OP participation, process improvement, stakeholder alignment.
Preferred skills
Power BI, Spanish language, experience in large industrial B2B environments.
Technologies
Oracle, SAP, Microsoft Office (Excel, Power BI)
Responsibilities
Validate purchase orders against contracts and proposals; insert and monitor orders in ERP; track deliveries, billing, and resolve discrepancies; manage long-term contracts and service level agreements; prepare operational reports and presentations; participate in S&OP meetings; drive process simplification and automation initiatives.
Seniority
Mid-Senior, hands-on IC