Technicien Diagnostic Automobile Niveau 2 (H/F)
Core
Advanced technical support for dealer networks, acting as an expert for complex diagnostic and repair issues.
Role type
Senior IC automotive diagnostic technician
Builds
Production support for dealer repair operations and technical documentation
Domain
Automotive after-sales / Chassis and body systems
Deliverable
physical/clinical work
Required skills
Complex fault diagnosis, electrical schematic interpretation, root cause analysis, technical training delivery, KPI tracking
Preferred skills
Technical documentation creation, cross-functional collaboration with engineering
Technologies
Diagbox, wiTECH
Responsibilities
Serve as primary contact for Level 2 technical escalations, diagnose complex faults using manufacturer tools, collaborate with engineering to validate root causes, analyze case trends to identify systemic issues, provide structured support to workshops, create and deliver technical communications and training, ensure accurate documentation of diagnostics and repairs, track KPIs for resolution time and customer satisfaction.
Seniority
Mid-level, hands-on IC