Sportsbook Supervisor
Core
Oversee daily sportsbook operations, approve/deny wagers, manage staff, and ensure regulatory compliance.
Role type
Sportsbook Supervisor
Builds
Sportsbook betting operations for casino guests
Domain
Gaming / Sports Betting
Deliverable
client delivery
Required skills
cash handling, sportsbook betting operations, supervisory experience, ticket writer/cashier experience, regulatory compliance knowledge, staff scheduling, dispute resolution, kiosk maintenance, performance monitoring, training, standard operating procedures enforcement
Preferred skills
experience in sports or online gaming
Technologies
Sportsbook kiosks
Responsibilities
Supervise cashiers and ensure policy/regulatory compliance, monitor wagered monies, approve or deny wagers with Risk/Trading team, maintain vault and conduct bankroll checks, monitor kiosk performance and customer experience, handle escalated guest disputes, report discrepancies, advise management on operational concerns, assist with staff training and scheduling, enforce SOPs, provide customer service