Express Service Plus Consultant
Core
Consultant providing assessment, installation, and sustainment of the Advanced Express Service Plus Program for automotive dealerships.
Role type
Senior IC operations consultant (automotive aftermarket)
Builds
Process improvement solutions and service advisor selling systems for dealerships
Domain
Automotive aftermarket / retail tire and service operations
Deliverable
product features
Required skills
Data analysis, financial assessment, process implementation, stakeholder influence, training delivery, metric establishment, PC applications proficiency, travel management
Preferred skills
Retail tire store management experience, OEM dealer contact experience
Technologies
Microsoft Word, PowerPoint, Internet Explorer, Excel
Responsibilities
Conduct dealership staff training on Express Service programs, provide in-person follow-up support, complete contact reporting and field detail reports, implement best practice processes for service operations, analyze dealer financials to create improvement action plans, establish metrics for growth and ROI, travel up to 80% of the time to support clients
Seniority
Senior, hands-on IC
