Patient Access Advocate
Core
Greet patients, manage registration, verify insurance, collect payments, and perform clerical duties to ensure clean billing and a welcoming environment.
Role type
Patient Access Advocate (Front Desk)
Builds
Patient registration and visit closure workflows for retail healthcare facilities
Domain
Healthcare / Ambulatory Care
Deliverable
product features
Required skills
Insurance verification, payment collection, electronic health record entry, multi-tasking, basic medical terminology, office equipment operation
Preferred skills
Medical billing codes (DRG, ICD-10, CPT, HCPCS), 1 year medical office experience
Technologies
Electronic health records, Microsoft Office (Word, Excel, Outlook), telephones, photocopiers, scanners
Responsibilities
Greet patients and answer phones, update patient demographics, verify insurance eligibility, collect copayments and deductibles, perform visit closure, maintain clean waiting areas, assist with clerical tasks like copying and scanning
Seniority
Entry-level, non-exempt