Patient Access Advocate, Full Time Days
Core
Greet patients, manage registration, verify insurance, collect payments, and perform clerical duties to ensure clean billing and a welcoming environment in an emergency room/urgent care setting.
Role type
Patient Access Advocate (Front Desk/Registration)
Builds
Patient registration workflows, billing documentation, and front-desk operations
Domain
Healthcare (Emergency Room/Urgent Care)
Deliverable
product features
Required skills
Insurance verification, payment collection, data entry, multi-tasking, basic medical terminology, office equipment operation
Preferred skills
Medical billing codes (DRG, ICD-10, CPT, HCPCS), healthcare setting experience
Technologies
Electronic Health Records (EHR), Microsoft Office (Word, Excel, Outlook), online electronic verification systems
Responsibilities
Greet patients and answer phones, update patient demographics and insurance info, collect copays/coinsurance/deductibles, perform visit closure, maintain clean front-desk area, screen calls and direct messages, assist with clerical tasks like copying/scanning
Seniority
Entry-level, non-exempt