Order Management Specialist
Core
Own end-to-end order management for key wholesale and retail accounts in the pharmaceutical industry, ensuring patients receive access to life-changing therapies.
Role type
Order Management Specialist (Operations)
Builds
Order fulfillment, shipment tracking, and patient care support for Australia's leading pharmaceutical wholesalers and healthcare customers.
Domain
Pharmaceutical / Healthcare / Supply Chain
Deliverable
product features
Required skills
Order to Cash (OTC) process knowledge, SAP (SD module) proficiency, CRM system usage, data analysis, root cause analysis, cross-functional collaboration, process improvement, regulatory compliance (adverse event reporting), stakeholder management
Preferred skills
Experience in pharmaceutical, life sciences, FMCG, or healthcare industry, university study in Life Sciences, SharePoint usage, process automation tools
Technologies
SAP, Salesforce, MS Office 365, SharePoint
Responsibilities
Manage order entry, validation, and reporting across EDI/email/fax; resolve customer inquiries regarding shipping, pricing, and returns; oversee equipment procurement and maintenance; analyze order data to drive continuous improvement; act as Subject Matter Expert and On-the-Job Trainer; participate in project initiatives like product divestiture and pipeline management.
Seniority
Mid-level, hands-on IC