Technical Helpdesk
Core
Drive service operations and provide technical support to dealers regarding decisions and technical initiatives.
Role type
Technical Helpdesk Specialist
Builds
Dealer support services and technical reporting
Domain
Automotive industry / Technical support
Deliverable
client delivery
Required skills
Case management, technical reporting, delegation, IT proficiency (Excel, internet), structured work methods
Preferred skills
Special Service Tools management, backup support for team functions
Technologies
Case management systems, Special Service Tools
Responsibilities
Handle technical cases via case management system, manage technical reports and field reports (FTR) for dealers and regional office, communicate technical information on intranet, delegate technical issues to specialists or colleagues, support other team specialists with dealer initiatives, register and report field reports (FTR) to regional office, manage Special Service Tools
Seniority
Mid-level, hands-on IC