Especialista Técnico Automóvel
Core
Senior automotive diagnostic specialist providing remote technical support to dealerships and repair shops for complex vehicle issues.
Role type
Senior IC automotive diagnostic engineer
Builds
Reduced vehicle downtime and first-time repair success rates
Domain
Automotive after-sales / diagnostics
Deliverable
client delivery
Required skills
complex electrical/electronic fault diagnosis, OEM diagnostic tools, wiring diagram interpretation, root cause analysis, guided diagnostics, flashing, CAN/LIN/FlexRay networks, modern vehicle systems (powertrain, ADAS, body electronics)
Preferred skills
multi-brand experience, OEM/importer technical support background, field support experience
Technologies
OEM diagnostic tools, CAN, LIN, FlexRay
Responsibilities
Serve as escalation point for unresolved technical issues, provide remote technical guidance using OEM best practices, communicate directly with technicians in local language to gather symptoms and DTCs, triage and document cases to determine resolution paths, escalate complex cases to Level 2 support with structured information, support OTA update troubleshooting, contribute to knowledge base artifacts, collaborate with cross-functional teams on recurring issues
Seniority
Senior, hands-on IC