Customer Service Representative
Core
Process and monitor customer orders via EDI, resolve disputes, and generate reports to support order excellence for clients and sales teams.
Role type
Customer Service Representative (Order Management)
Builds
Customer orders and reports for the transit packaging industry
Domain
Industrial packaging / Supply Chain
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
EDI experience, ERP systems (Microsoft Dynamics 365, SAP, Oracle, NetSuite), Microsoft Office Suite, order entry management, billing investigation, backorder reporting
Preferred skills
Ticketing systems familiarity, troubleshooting customer portals
Responsibilities
Manage sales order entry from multiple sources (EDI, email, phone, web shop), resolve billing concerns and pricing discrepancies, handle incoming customer calls and inquiries, maintain backorder reports for high-priority accounts, troubleshoot and train on customer portals
Seniority
Individual Contributor, 2+ years experience