L2 Tech Support
Core
Second-level technical support for intelligent vehicles, handling escalated diagnostic issues, creating knowledge articles, and supporting on-site technicians.
Role type
L2 Technical Support Engineer (Automotive)
Builds
Diagnostic reports, knowledge articles, and support for vehicle repair optimization
Domain
Automotive diagnostics and intelligent vehicle technology
Deliverable
client delivery
Required skills
vehicle and diagnostic technology expertise, practical workshop experience, complex repair diagnosis, problem-solving, independent work
Preferred skills
Class B driver's license, willingness to travel across Germany, additional languages
Technologies
Smart-Ticketing system, vehicle diagnostic tools
Responsibilities
Provide L2 technical support via ticketing system within KPIs, create and review knowledge articles for retailers, escalate recurring issues to L3, coordinate with stakeholders on technical topics, ensure quality of L1 support, conduct on-site vehicle diagnostics and report results
Seniority
Mid-level, hands-on IC