Human Rights Specialist (Infoline)
Core
First point of contact for the public via phone and in-person screening, providing information, performing preliminary assessments of discrimination claims, and scheduling intake appointments for the Law Enforcement Bureau.
Role type
Human Rights Specialist (Infoline)
Builds
Public intake scheduling and preliminary discrimination assessments
Domain
Civil rights law enforcement / Human rights advocacy
Deliverable
client delivery
Required skills
Phone screening, public information provision, preliminary needs assessment, data entry, report generation, administrative support, filing system management
Preferred skills
Community outreach, training participation
Technologies
Electronic information storage systems
Responsibilities
Respond to public calls for screening and information; conduct in-person preliminary assessments; perform data entry and generate letters; maintain filing systems; provide administrative support; prepare agency reports; participate in NYCHRL training
Seniority
Entry-level to Mid-level, hands-on IC
