Automotive Technical Support Agent, Level 1 (m/w/d)
Core
Level 1 technical support agent handling hardware, software, and network issues via phone, email, and ticket systems for end-users.
Role type
Level 1 IT Support Agent
Builds
IT support services for end-users
Domain
Automotive industry IT support
Deliverable
client delivery
Required skills
technical troubleshooting, hardware knowledge, software knowledge, Windows OS proficiency, helpdesk experience, ticketing system usage, verbal communication, written communication
Preferred skills
IT support certification (e.g., CompTIA A+), remote desktop tools experience, multilingual abilities
Technologies
Windows, ticketing systems, remote desktop tools
Responsibilities
Resolve common hardware, software, and network problems; provide clear technical instructions to end-users; document support interactions in the ticketing system; escalate complex issues to Level 2; perform basic system maintenance tasks like password resets and user account management; assist in onboarding new employees by setting up hardware and software access.
Seniority
Entry-level to Junior
