Customer Service Representative – Allergan Aesthetics Germany (all genders) (Vollzeit, 18 Monate befristet)
Core
Manage customer orders, invoicing, and account data for Allergan Aesthetics products via phone, email, and internal systems.
Role type
Customer Service Representative (Order Management)
Builds
Order processing, invoicing, and account maintenance for medical aesthetics products
Domain
Medical Aesthetics / Healthcare
Deliverable
client delivery
Required skills
Order management, invoicing, customer data management, price/rate administration, warranty process support, financial reporting, ERP system proficiency, MS Office (Word, Excel)
Preferred skills
SAP experience, Contact-Center systems, E-Commerce solutions
Responsibilities
Handle customer inquiries and orders via phone and email; Create customer invoices and product orders; Manage order fulfillment and service level agreements; Maintain and verify customer master data; Administer pricing agreements, discounts, and terms; Support warranty claim processing; Assist with internal audits and month-end/close processes; Contribute to revenue and volume reports and forecasts; Collaborate in cross-functional teams to improve processes.