Referral Coordinator
Core
Liaison between patients and providers to schedule diagnostic tests, specialty consultations, and in-house appointments while managing prior authorizations and tracking referral status.
Role type
Patient services coordinator (clinical operations)
Builds
Patient appointment schedules and referral workflows for diagnostic and specialty care
Domain
Healthcare administration / Patient services
Deliverable
product features
Required skills
Scheduling, prior authorization processing, data entry, patient communication, insurance knowledge, report generation
Preferred skills
Medical secretary experience, multi-lingual ability, computer/typing skills
Technologies
Blue Cross Provider Central, electronic scheduling systems
Responsibilities
Schedule diagnostic tests and specialty consultations at outside and in-house facilities; Obtain prior authorizations and track referral status in the electronic system; Assist patients with directions and appointment logistics; Communicate appointment information to patients and providers; Enter patient and referral data into the provider system; Generate reports as requested.
Seniority
Individual contributor, entry-level to mid-level