Automotive Technical Diagnostic Agent
Core
Provide first-line technical support to the dealer network, diagnosing and troubleshooting vehicle-related technical issues to ensure excellent service levels.
Role type
Technical Diagnostic Agent (First-line Support)
Builds
Technical support solutions and troubleshooting guidance for dealers
Domain
Automotive industry, vehicle systems, internal combustion engines
Deliverable
client delivery
Required skills
diagnosing and troubleshooting technical issues, knowledge of vehicle systems and internal combustion engines, familiarity with ticketing systems
Preferred skills
Bachelor's Degree in Mechanical Engineering or related field, previous experience in automotive technical support, workshop environments, or aftersales activities, strong problem-solving mindset, analytical thinking
Technologies
ticketing systems, Microsoft Office applications
Responsibilities
Providing technical support to dealers via phone and ticketing systems, Diagnosing and troubleshooting vehicle-related technical issues, Escalating complex cases and ensuring timely follow-up, Collaborating with internal technical teams and stakeholders, Supporting dealers in identifying effective solutions and best practices, Participating in technical training and continuous learning activities