Représentant service à la clientèle
Core
Manage client accounts, process orders, confirm deliveries, and provide professional telephone support and complaint resolution for a global rail and transport equipment supplier.
Role type
Customer Service Representative
Builds
Order confirmations, delivery schedules, and client support for rail and transport equipment
Domain
Rail and public transport equipment manufacturing
Deliverable
client delivery
Required skills
order entry, contract review, End User Certification analysis, Visual Compliance software usage, delivery tracking, complaint handling, urgent request management, database maintenance, customs knowledge, email management, simple proposal production
Preferred skills
internal customer service experience, NetSuite knowledge
Technologies
Visual Compliance, Microsoft Word, Excel, Outlook, NetSuite
Responsibilities
Enter orders into computer systems; verify order accuracy and contract revisions; request and analyze End User Certifications; verify clients in Visual Compliance; confirm and track delivery dates; provide professional telephone support to clients and external sales reps; receive and manage client complaints and claims; manage urgent client requests and partial shipments; collaborate with various departments to meet client expectations; maintain client databases; understand customs difficulties in different territories; manage emails efficiently; produce simple proposals
Seniority
Individual Contributor, entry to mid-level
