Process Improvement and Analytics Manager, Bureau of Vital Statistics
Core
Manage high-volume public-facing operations for birth and death records, analyzing workflows, staffing, and service delivery to improve efficiency and customer experience.
Role type
Senior IC operations and process improvement manager
Builds
Optimized service delivery workflows and operational strategies for the NYC Department of Health's Public Services Operations Unit
Domain
Public sector / Government / Health Administration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Operational analysis, program management, process improvement, data analysis, workflow redesign, staff supervision, vendor coordination, facilities management, workforce planning, training coordination
Preferred skills
Quantitative and qualitative analytical skills, experience with high-volume public service operations, staff onboarding and performance management, report writing, Microsoft Excel proficiency, Spanish language proficiency