Operations Coordinator
Core
Manage the flow of work in a high-volume document processing operation supporting government clients with receivables and sensitive document handling.
Role type
Operations Coordinator (workflow management & production support)
Builds
Document processing workflows for government clients
Domain
Government services / Document processing
Required skills
Workflow management, problem-solving, operational analysis, resource allocation, process compliance, error investigation, team coordination, physical stamina, Microsoft Office proficiency
Preferred skills
Coaching/mentoring experience, team lead experience, regulated environment experience
Technologies
Microsoft Office, document processing systems, scanning equipment
Responsibilities
Open assigned PODs and assign work to operators, monitor work flow volume and staffing levels, anticipate and resolve bottlenecks, manage Batching/Scanning/Dispatch processes, review work for errors and escalate risks, investigate process exceptions, enforce controls and audit policies, coach employees on procedures
Seniority
Mid-level, hands-on IC