FAIR HEARING SERVICE SPECIALIST
Core
Mediate disputes and resolve adverse case actions regarding Cash Assistance, SNAP, and Medicaid benefits for New York City residents through conferences and administrative hearings.
Role type
Associate Benefits Opportunity Specialist (Fair Hearing Service Specialist)
Builds
Case resolutions and evidence packets for Office of Administrative Hearings (OAH)
Domain
Public Social Services / Human Services
Deliverable
client delivery
Required skills
Client services, employment planning/counseling, case review, database management, conference facilitation, policy interpretation
Preferred skills
Experience with FHEMS system, knowledge of social service agency policies
Technologies
FHEMS, WMS, POS, SEAMS
Responsibilities
Conduct in-person and telephone conferences to resolve case actions; review databases to determine accuracy of agency decisions; prepare electronic evidence packets for OAH; advise clients on fair hearing processes and appeal rights; monitor system queues and ensure timely case completion; handle client complaints and provide referrals; respond to inquiries from outside agencies and public officials.
Seniority
Entry-level to Mid-level IC