Fairmont Gold Executive Lounge Supervisor
Core
Supervising service professionals and coordinating operations for the exclusive Fairmont Gold lounge and rooms to ensure luxury guest experiences.
Role type
Senior IC hotel operations supervisor (luxury hospitality)
Builds
The Fairmont Gold lounge experience and premium room services for high-value guests
Domain
Luxury hospitality / Hotel management
Deliverable
product features
Required skills
Guest service management, team supervision, operational coordination, inventory management, forecasting, cross-departmental communication, conflict resolution, staff training, recruitment
Preferred skills
Luxury hotel experience, supervisory experience, Opera PMS system proficiency
Technologies
Opera PMS
Responsibilities
Supervise Fairmont Gold Attendants and ensure service standards are met; Coordinate floor operations and guest satisfaction; Manage inventory and forecast occupancy; Handle guest concerns and resolve issues; Liaise with Front Office for arrivals/departures; Lead arrival and departure experiences; Participate in staff recruitment and training.
Seniority
Mid-level, hands-on IC