FAIR HEARING ELIGIBILITY SPECIALIST
Core
Review client eligibility for public assistance programs (Cash Assistance, SNAP, Medical Assistance) and resolve fair hearing appeals to ensure compliance with state decisions.
Role type
Eligibility Specialist (Fair Hearing Administration)
Builds
Fair hearing decisions and eligibility determinations for NYC social service programs
Domain
Public sector social services / Administrative law
Deliverable
client delivery
Required skills
Eligibility determination, form processing, client contact (phone/in-person), case resolution, report generation, regulatory compliance
Preferred skills
Experience with WMS and FHIS systems, knowledge of Aid to Continue (AC) and Medicaid rules
Responsibilities
Gather client information via forms, face-to-face, or phone to determine eligibility; Contact appellants to resolve cases before hearings; Process medical coverage extensions and 'clock down' lists; Provide eligibility information to clients; Transmit and review withdrawal forms; Maintain contact logs and generate activity reports; Consult with supervisors on complex cases