Fairmont Gold Supervisor
Core
Supervise daily operations of the Fairmont Gold luxury guest service department, ensuring high satisfaction and loyalty for VIP guests.
Role type
Senior IC hotel operations supervisor (luxury concierge/front office)
Builds
Premium guest experiences, operational efficiency, and guest retention for Fairmont Gold members
Domain
Hospitality + Luxury Hotel Operations
Deliverable
product features
Required skills
Guest relations management, complaint resolution, cash handling and cashiering, staff supervision and training, inventory and room status management, VIP coordination, multi-tasking under pressure
Preferred skills
Luxury hotel environment experience, business partner relationship management, loss prevention awareness
Technologies
Property management systems, point of sale systems, computer systems for reporting and tracking
Responsibilities
Resolve guest complaints and maintain positive relations; manage cashiering procedures and account settlements; supervise staff and conduct training; coordinate VIP check-ins and special requests; monitor room availability and group arrivals; handle overbooked situations and audit competitor hotels; ensure cleanliness and security of work areas; process guest mail and lost/stolen item reports; balance receipts and close daily reports.
Seniority
Senior, hands-on IC with team leadership